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Compare: Delighted vs Hotjar
A side-by-side analysis to help you find the right tool.
Delighted
Freemium
($200–$1,000/mo)
Yes
View Details
Hotjar
Freemium
(Under $50/mo)
Free tier available
View Details
Key Differences
Budget Tier
Delighted
$200–$1,000/mo
Hotjar
Under $50/mo
Free Trial
Delighted
Yes
Hotjar
Free tier available
Company Size Fit
Delighted
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Hotjar
Solo / Freelancer, Small Team (2–20), Mid-Market (20–200)
Target Channels
Delighted
Customer Success Managers, Product Managers, Marketers, Founders
Hotjar
Existing Customers, Website Visitors, Email Lists
Best For
Delighted
Customer success and product teams wanting quick NPS and CSAT tracking.
Hotjar
Marketers and product teams wanting on-site visual feedback and micro-surveys
Pros
Delighted
Extremely clean and intuitive interface
Quick setup within minutes
Robust API and webhooks support
Multi-channel distribution options
Hotjar
Combines what users *do* (heatmaps/recordings) with what they *say* (on-site surveys)
easy to install
excellent for optimizing landing pages
highly affordable for SMBs
Cons
Delighted
Can become expensive for high survey volumes
Fewer advanced customization options compared to enterprise suite tools
Hotjar
Not a standalone survey tool (designed for on-site feedback, not email-distributed surveys)
session recording data can be overwhelming to analyze manually
What They Share
