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Compare: Delighted vs Qualtrics
A side-by-side analysis to help you find the right tool.
Delighted
Freemium
($200–$1,000/mo)
Yes
View Details
Qualtrics
Custom Quote
($1,000+/mo)
Free basic account available
View Details
Key Differences
Pricing Model
Delighted
Freemium
Qualtrics
Custom Quote
Budget Tier
Delighted
$200–$1,000/mo
Qualtrics
$1,000+/mo
Free Trial
Delighted
Yes
Qualtrics
Free basic account available
Company Size Fit
Delighted
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Qualtrics
Enterprise (200+)
Business Type Fit
Delighted
B2B, B2C, D2C / E-commerce
Qualtrics
B2B, B2C
Target Channels
Delighted
Customer Success Managers, Product Managers, Marketers, Founders
Qualtrics
Existing Customers, Website Visitors, Email Lists
Best For
Delighted
Customer success and product teams wanting quick NPS and CSAT tracking.
Qualtrics
Enterprise companies needing deep Customer Experience (CX) and Employee Experience (EX) analytics
Pros
Delighted
Extremely clean and intuitive interface
Quick setup within minutes
Robust API and webhooks support
Multi-channel distribution options
Qualtrics
Most powerful survey and CX engine on the market
capable of complex conjoint analysis for product pricing
incredible text/sentiment AI
industry standard for enterprise/academic research
Cons
Delighted
Can become expensive for high survey volumes
Fewer advanced customization options compared to enterprise suite tools
Qualtrics
Extremely expensive
steep learning curve
requires trained researchers/analysts to get full value
overkill for simple feedback forms
What They Share
