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Compare: Delighted vs Qualtrics XM Services
A side-by-side analysis to help you find the right tool.
Delighted
Freemium
($200–$1,000/mo)
Yes
View Details
Qualtrics XM Services
Custom Quote
($1,000+/mo)
N/A (custom engagement)
View Details
Key Differences
Pricing Model
Delighted
Freemium
Qualtrics XM Services
Custom Quote
Budget Tier
Delighted
$200–$1,000/mo
Qualtrics XM Services
$1,000+/mo
Free Trial
Delighted
Yes
Qualtrics XM Services
N/A (custom engagement)
Company Size Fit
Delighted
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Qualtrics XM Services
Enterprise (200+)
Business Type Fit
Delighted
B2B, B2C, D2C / E-commerce
Qualtrics XM Services
B2B, B2C
Target Channels
Delighted
Customer Success Managers, Product Managers, Marketers, Founders
Qualtrics XM Services
Existing Customers, Website Visitors, Email Lists
Best For
Delighted
Customer success and product teams wanting quick NPS and CSAT tracking.
Qualtrics XM Services
Enterprise experience management consulting
Pros
Delighted
Extremely clean and intuitive interface
Quick setup within minutes
Robust API and webhooks support
Multi-channel distribution options
Qualtrics XM Services
World-class expertise in experience management methodology
Cons
Delighted
Can become expensive for high survey volumes
Fewer advanced customization options compared to enterprise suite tools
Qualtrics XM Services
Enterprise pricing only
What They Share
