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Compare: Delighted vs Refiner
A side-by-side analysis to help you find the right tool.
Delighted
Freemium
($200–$1,000/mo)
Yes
View Details
Refiner
Paid
($50–$200/mo)
Yes (14-day free trial)
View Details
Key Differences
Pricing Model
Delighted
Freemium
Refiner
Paid
Budget Tier
Delighted
$200–$1,000/mo
Refiner
$50–$200/mo
Free Trial
Delighted
Yes
Refiner
Yes (14-day free trial)
Company Size Fit
Delighted
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Refiner
Small Team (2–20), Mid-Market (20–200)
Business Type Fit
Delighted
B2B, B2C, D2C / E-commerce
Refiner
B2B
Target Channels
Delighted
Customer Success Managers, Product Managers, Marketers, Founders
Refiner
Existing Customers, Website Visitors, Email Lists
Best For
Delighted
Customer success and product teams wanting quick NPS and CSAT tracking.
Refiner
B2B SaaS companies wanting highly targeted in-app micro-surveys
Pros
Delighted
Extremely clean and intuitive interface
Quick setup within minutes
Robust API and webhooks support
Multi-channel distribution options
Refiner
Purpose-built for SaaS products
triggers surveys based on exact user behavior/segments in the app
highly customizable widgets that look native to your UI
excellent integrations with modern product analytics stacks
Cons
Delighted
Can become expensive for high survey volumes
Fewer advanced customization options compared to enterprise suite tools
Refiner
B2B SaaS focused (not ideal for e-commerce or general web surveys)
requires engineering help to install properly
no free tier
What They Share
