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Delighted vs UserVoice Comparison · CTFM
Compare: Delighted vs UserVoice
A side-by-side analysis to help you find the right tool.
Delighted
Freemium
($200–$1,000/mo)
Yes
View Details
UserVoice
Custom Quote
(Custom Quote)
Yes
View Details
Key Differences
Pricing Model
Delighted
Freemium
UserVoice
Custom Quote
Budget Tier
Delighted
$200–$1,000/mo
UserVoice
Custom Quote
Company Size Fit
Delighted
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
UserVoice
Mid-Market (20–200), Enterprise (200+)
Business Type Fit
Delighted
B2B, B2C, D2C / E-commerce
UserVoice
B2B, Enterprise
Target Channels
Delighted
Customer Success Managers, Product Managers, Marketers, Founders
UserVoice
Product Managers, Customer Success Teams, CTOs
Best For
Delighted
Customer success and product teams wanting quick NPS and CSAT tracking.
UserVoice
Product managers looking to centralize feature requests and prioritize roadmaps based on user demand.
Pros
Delighted
Extremely clean and intuitive interface
Quick setup within minutes
Robust API and webhooks support
Multi-channel distribution options
UserVoice
Excellent Jira and product backlog integration
Robust customer segmentation based on revenue
Clear public roadmap capabilities
Cons
Delighted
Can become expensive for high survey volumes
Fewer advanced customization options compared to enterprise suite tools
UserVoice
Can be expensive for smaller startups
Interface has a learning curve for new users
Customization options can feel rigid
What They Share
