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Freshsales (Freshworks CRM) vs Salesforce Sales Cloud Comparison · CTFM
Compare: Freshsales (Freshworks CRM) vs Salesforce Sales Cloud
A side-by-side analysis to help you find the right tool.
Freshsales (Freshworks CRM)
Freemium
(Under $50/mo)
Yes (free tier)
View Details
Salesforce Sales Cloud
Paid
($200–$1,000/mo)
Yes
View Details
Key Differences
Pricing Model
Freshsales (Freshworks CRM)
Freemium
Salesforce Sales Cloud
Paid
Budget Tier
Freshsales (Freshworks CRM)
Under $50/mo
Salesforce Sales Cloud
$200–$1,000/mo
Free Trial
Freshsales (Freshworks CRM)
Yes (free tier)
Salesforce Sales Cloud
Yes
Company Size Fit
Freshsales (Freshworks CRM)
Solo / Freelancer, Small Team (2–20), Mid-Market (20–200)
Salesforce Sales Cloud
Mid-Market (20–200), Enterprise (200+)
Best For
Freshsales (Freshworks CRM)
SMBs wanting an affordable CRM with built-in phone/email/chat
Salesforce Sales Cloud
Enterprises needing the most configurable, extensible CRM on the market
Pros
Freshsales (Freshworks CRM)
Built-in communication tools (phone/chat) reduce the need for separate point solutions
clean UI
very affordable
Salesforce Sales Cloud
Unmatched customization/extensibility for complex sales processes
largest app ecosystem
industry standard
Cons
Freshsales (Freshworks CRM)
Smaller ecosystem/brand recognition than HubSpot/Salesforce/Zoho
reporting is less flexible than enterprise CRMs
Salesforce Sales Cloud
Requires dedicated admin resources to configure well — steep implementation cost and time relative to simpler CRMs
UI can feel dated
What They Share
