Compare: Freshsales (Freshworks CRM) vs Zoho CRM

A side-by-side analysis to help you find the right tool.

Freshsales (Freshworks CRM)

Freemium(Under $50/mo)

Yes (free tier)

Freemium(Under $50/mo)

Yes (free tier for up to 3 users)

Free Trial

Freshsales (Freshworks CRM)Yes (free tier)

Zoho CRMYes (free tier for up to 3 users)

Best For

Freshsales (Freshworks CRM)SMBs wanting an affordable CRM with built-in phone/email/chat

Zoho CRMSMBs wanting an affordable CRM already inside a broader affordable business-software suite

Pros

Freshsales (Freshworks CRM)

Native telephony and chat integrations reduce software overhead by removing the need for third party communication tools.
Intuitive user interface accelerates team onboarding and drives high adoption rates across the organization.
Competitive pricing model provides enterprise grade pipeline management capabilities without excessive costs.

Zoho CRM

Substantially lower total cost of ownership compared to enterprise alternatives.
Seamless native integration across the entire Zoho business application suite.
Advanced artificial intelligence assistance for predictive sales analytics.

Cons

Freshsales (Freshworks CRM)

Brand recognition and third party application ecosystem are smaller compared to legacy enterprise platforms.
Advanced reporting and analytics offer less customization flexibility than specialized business intelligence tools.

Zoho CRM