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Compare: HubSpot Service Hub vs Zendesk
A side-by-side analysis to help you find the right tool.
HubSpot Service Hub
Freemium
($200–$1,000/mo)
Free tier available
View Details
Zendesk
Paid
($200–$1,000/mo)
14-day free trial
View Details
Key Differences
Pricing Model
HubSpot Service Hub
Freemium
Zendesk
Paid
Free Trial
HubSpot Service Hub
Free tier available
Zendesk
14-day free trial
Company Size Fit
HubSpot Service Hub
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Zendesk
Mid-Market (20–200), Enterprise (200+)
Business Type Fit
HubSpot Service Hub
B2B, Agency, Enterprise
Zendesk
B2B, B2C, Enterprise, Gaming
Target Channels
HubSpot Service Hub
Support Leads, Operations Managers, CMOs
Zendesk
VP Of Customer Success, IT Support Leads, Operations Managers
Best For
HubSpot Service Hub
Growing B2B businesses already using or planning to use the HubSpot CRM ecosystem.
Zendesk
Mid-market to enterprise companies requiring a scalable, omnichannel support ecosystem.
Pros
HubSpot Service Hub
Seamlessly connects with HubSpot CRM data
Robust ticketing and automation features
Clean and intuitive user interface
Zendesk
Industry standard with massive ecosystem and app marketplace
Advanced reporting and analytics dashboards
Exceptional omnichannel ticket management
Cons
HubSpot Service Hub
Can become costly as contact databases grow
Advanced features require higher tier plans
Zendesk
Can be complex and time-consuming to configure
Pricing can escalate quickly as features are added
What They Share
