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Not every tool is the right fit for every team. If Zendesk does not quite match your workflow, budget, or growth stage, these are the alternatives our editorial team recommends you explore instead.
Zendesk provides scalable customer support software that includes ticketing, live chat, voice support, and knowledge management. It enables enterprises and growing teams to deliver omnichannel customer experiences backed by robust analytics and AI.
Botsify enables users to build conversational AI chatbots for websites, Facebook Messenger, and WhatsApp without requiring coding skills. It includes a smart human handoff feature to transfer complex queries to live support agents seamlessly. The software automates lead generation and customer support around the clock.
Small to medium businesses looking for a straightforward multi-channel chatbot builder.
EngageBay combines CRM, email marketing, live chat, and landing page builders into a single affordable suite. Its conversational tools let businesses capture leads via pop-ups and live chat widgets while automatically logging interactions into the central CRM. It helps small businesses manage customer relationships without juggling multiple subscriptions.
Startups and small businesses seeking an all-in-one CRM and conversational marketing suite.
HubSpot Service Hub centralizes customer communication by combining helpdesk automation, knowledge bases, and live chat into a single system. It helps growing teams scale support while maintaining deep context from the broader HubSpot CRM.
Growing B2B businesses already using or planning to use the HubSpot CRM ecosystem.
Kommunicate is a customer support and conversational marketing automation platform designed to handle inbound visitor engagement. It enables businesses to build no-code chatbots that qualify leads and route complex inquiries to human customer support agents in real time.
Growing B2B SaaS companies and customer support teams seeking an integrated AI chatbot and live chat solution.
Landbot provides a visual interface for designing and deploying conversational bots without writing code. It helps teams automate lead generation, customer support, and qualification processes across multiple messaging channels.
Marketers and sales teams looking to increase lead conversion rates using interactive chat interfaces.
LiveChat provides a complete customer service platform featuring customizable chat widgets, ticketing systems, and real-time visitor monitoring. It empowers support and sales teams to resolve issues faster and convert website traffic into qualified leads.
E-commerce and SaaS companies looking for a reliable live chat and ticketing support solution.
ProProfs Chat helps businesses engage website visitors through proactive chat invitations and instant messaging. It includes features like pre-chat surveys, offline messages, and chat routing to ensure quick resolution times. The platform helps convert website traffic into sales leads through timely conversational prompts.
Customer support and sales teams needing a quick, reliable website live chat widget.
Salespanel identifies anonymous website visitors and tracks their behavior across marketing channels. It syncs lead data directly into your CRM and marketing tools to power conversational and account-based marketing. The tool helps sales teams prioritize high-intent leads in real-time.
B2B marketing and sales teams wanting deeper visitor intelligence and lead tracking.