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Compare: Delighted vs Retently
A side-by-side analysis to help you find the right tool.
Delighted
Freemium
($200–$1,000/mo)
Yes
View Details
Retently
Paid
($50–$200/mo)
7-day free trial available
View Details
Key Differences
Pricing Model
Delighted
Freemium
Retently
Paid
Budget Tier
Delighted
$200–$1,000/mo
Retently
$50–$200/mo
Free Trial
Delighted
Yes
Retently
7-day free trial available
Business Type Fit
Delighted
B2B, B2C, D2C / E-commerce
Retently
B2B, B2C, Enterprise
Target Channels
Delighted
Customer Success Managers, Product Managers, Marketers, Founders
Retently
Customer Success Leaders, SaaS Founders, Product Owners
Best For
Delighted
Customer success and product teams wanting quick NPS and CSAT tracking.
Retently
SaaS customer retention and automated NPS campaigns
Pros
Delighted
Extremely clean and intuitive interface
Quick setup within minutes
Robust API and webhooks support
Multi-channel distribution options
Retently
Built specifically for SaaS and subscription businesses
Robust customer segmentation rules
Automated follow-up workflows
Cons
Delighted
Can become expensive for high survey volumes
Fewer advanced customization options compared to enterprise suite tools
Retently
Can get expensive as contact databases grow
Interface has a slight learning curve for advanced workflows
What They Share
