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Compare: Gorgias vs Loox
A side-by-side analysis to help you find the right tool.
Gorgias
Paid
($50–$200/mo)
Yes (7-day free trial)
View Details
Loox
Paid
(Under $50/mo)
Yes (14-day free trial)
View Details
Key Differences
Budget Tier
Gorgias
$50–$200/mo
Loox
Under $50/mo
Free Trial
Gorgias
Yes (7-day free trial)
Loox
Yes (14-day free trial)
Company Size Fit
Gorgias
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Loox
Solo / Freelancer, Small Team (2–20)
Best For
Gorgias
E-commerce brands wanting customer service software that drives sales
Loox
Small-to-medium Shopify stores prioritizing photo and video reviews
Pros
Gorgias
Converts inbound support tickets and social media comments into direct revenue opportunities.
Accelerates resolution times by allowing agents to edit orders and check shipping statuses natively.
Centralizes customer interactions across email, live chat, and paid social media advertisements.
Loox
Cost effective pricing structure accessible for emerging brands
High conversion rates driven by automated photo and video collection workflows
Optimized widget performance ensuring fast page load speeds
Seamless out of the box integration with Shopify storefronts
Cons
Gorgias
Built exclusively for online retail making it unsuitable for business to business technology companies.
Ticket volume based pricing models can cause unexpected expense spikes during peak seasonal rushes.
Initial workflow automation setup requires dedicated time and operational oversight.
Loox
Limited zero party data collection capabilities compared to advanced enterprise alternatives
Exclusively supports the Shopify ecosystem
Lacks extensive enterprise scale customization features
What They Share
