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Compare: Gorgias vs Loox
A side-by-side analysis to help you find the right tool.
Gorgias
Paid
($50–$200/mo)
Yes (7-day free trial)
View Details
Loox
Paid
(Under $50/mo)
Yes (14-day free trial)
View Details
Key Differences
Budget Tier
Gorgias
$50–$200/mo
Loox
Under $50/mo
Free Trial
Gorgias
Yes (7-day free trial)
Loox
Yes (14-day free trial)
Company Size Fit
Gorgias
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Loox
Solo / Freelancer, Small Team (2–20)
Best For
Gorgias
E-commerce brands wanting customer service software that drives sales
Loox
Small-to-medium Shopify stores prioritizing photo and video reviews
Pros
Gorgias
Turns customer support into a marketing/sales channel
agents can see Shopify data and edit orders directly inside the ticket
manages Instagram/Facebook ad comments natively
Loox
Very affordable starting price
highly optimized for collecting photo/video reviews (offers discounts for photos)
lightweight and fast
great out-of-the-box widgets
Cons
Gorgias
Specialized for e-commerce (not good for B2B SaaS)
ticket-volume pricing can spike during holiday seasons
automation setup takes time
Loox
Less sophisticated zero-party data collection than Okendo
lacks the enterprise scale of Yotpo
Shopify exclusive
What They Share
