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Compare: Gorgias vs Retainful
A side-by-side analysis to help you find the right tool.
Gorgias
Paid
($50–$200/mo)
Yes (7-day free trial)
View Details
Retainful
Freemium
(Under $50/mo)
Yes, free plan available
View Details
Key Differences
Pricing Model
Gorgias
Paid
Retainful
Freemium
Budget Tier
Gorgias
$50–$200/mo
Retainful
Under $50/mo
Free Trial
Gorgias
Yes (7-day free trial)
Retainful
Yes, free plan available
Company Size Fit
Gorgias
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Retainful
Solo / Freelancer, Small Team (2–20)
Business Type Fit
Gorgias
D2C / E-commerce
Retainful
B2C, D2C / E-commerce
Target Channels
Gorgias
Google Shopping, Instagram, Facebook, Email Lists, Website Visitors
Retainful
E-Commerce Founders, Shopify Store Owners, Marketing Managers
Best For
Gorgias
E-commerce brands wanting customer service software that drives sales
Retainful
WooCommerce and Shopify store owners seeking automated cart recovery and retention.
Pros
Gorgias
Turns customer support into a marketing/sales channel
agents can see Shopify data and edit orders directly inside the ticket
manages Instagram/Facebook ad comments natively
Retainful
Easy setup for WooCommerce and Shopify
Effective abandoned cart workflows
Built-in referral and loyalty features
Affordable pricing for smaller stores
Cons
Gorgias
Specialized for e-commerce (not good for B2B SaaS)
ticket-volume pricing can spike during holiday seasons
automation setup takes time
Retainful
Advanced reporting is limited on lower tiers
Email template designs require customization for a unique look
What They Share
