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Refiner vs Retently Comparison · CTFM
Compare: Refiner vs Retently
A side-by-side analysis to help you find the right tool.
Refiner
Paid
($50–$200/mo)
Yes (14-day free trial)
View Details
Retently
Paid
($50–$200/mo)
7-day free trial available
View Details
Key Differences
Free Trial
Refiner
Yes (14-day free trial)
Retently
7-day free trial available
Company Size Fit
Refiner
Small Team (2–20), Mid-Market (20–200)
Retently
Small Team (2–20), Mid-Market (20–200), Enterprise (200+)
Business Type Fit
Refiner
B2B
Retently
B2B, B2C, Enterprise
Target Channels
Refiner
Existing Customers, Website Visitors, Email Lists
Retently
Customer Success Leaders, SaaS Founders, Product Owners
Best For
Refiner
B2B SaaS companies wanting highly targeted in-app micro-surveys
Retently
SaaS customer retention and automated NPS campaigns
Pros
Refiner
Purpose-built for SaaS products
triggers surveys based on exact user behavior/segments in the app
highly customizable widgets that look native to your UI
excellent integrations with modern product analytics stacks
Retently
Built specifically for SaaS and subscription businesses
Robust customer segmentation rules
Automated follow-up workflows
Cons
Refiner
B2B SaaS focused (not ideal for e-commerce or general web surveys)
requires engineering help to install properly
no free tier
Retently
Can get expensive as contact databases grow
Interface has a slight learning curve for advanced workflows
What They Share
